What Happens When Twitter Suspends Your Account?

Time for the rant rocket.

Yesterday I realized that it was too long since I tweeted. I’m almost 34 years old you know, and I just don’t get in tweets like I used to. So I went to the familiar world of Twitter and started to type my message. I didn’t even read the pink notification at the top until I was done typing my sentence. (I thought it was a notice to check out Bruno Mars or something equally as cool.)

Twitter suspended my account

“That’s weird,” I thought, and tried to change my password since it was possible someone finally succeeded into getting into my account. And that wouldn’t be surprising because people (I mean, teenagers) have asked me to hand over my username to them for years now because their name is Kayla too and they see that I don’t tweet very often.

I figured out that I couldn’t change anything about my account so I emailed support. Apparently when you email about account suspension they reply pretty quickly. In the past I have asked a few times if they can change my join date to the correct year and they either say they can’t do it or just don’t reply. I emailed last night asking what happened, mentioned that I’ve had the account since 2007, etc. What I received back this morning (fast!) was a cold, short email that said:


It has come to our attention that your Twitter account is in violation of the Twitter Rules, specifically the policy on Impersonation: http://support.twitter.com/entries/18366-impersonation-policy.

Impersonation is pretending to be another entity in order to deceive, and is strictly prohibited. This account has been suspended and will not be restored.



That was completely mind boggling to me. I rarely use Twitter and I am definitely not impersonating anyone. Completely bizarre! I replied with:

I have no idea what you mean. I have had this account forever, as I said since 2007. At first my account was username ‘memory’ and someone in support changed it for me back in 2007 or 2008 (when support actually talked to people on a personal level). Not sure if you can somehow see that in any history for the account. I don’t use the account as often as I used to. My name is Kayla Selans and this is my Facebook profile http://facebook.com/kaylaselans and this is my website http://lovelightlens.com

Users have often messaged me asking me if they can have my account because their name is Kayla, but that is the only activity I have ever had to deal with. I had not used my account in a few weeks, logged in, and saw the suspended message. Please let me know what evidence you have because this is completely news to me. The fact that it happened and that I have this cold message with no proof of anything is even worse.

Still waiting on a reply. Or maybe I will never get one. Stay tuned!


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