BrightHouse Live Chat Is Lightning Fast

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I have to do another ‘moving post’ today since I had a hassle-free live chat experience with Bright House, our cable and Internet company. I was going to call them to transfer service but I thought I’d give their live chat a try. After changing our electric service this morning over the phone, I didn’t want to go through multiple menus and electronic voices asking me to spell my name again. “Did you say G-O-B-A-N-S?”

I was pleasantly surprised at the swiftness of the conversation with a Bright House Representative named Alex L. After sorting out account details and turn off dates, which was completely painless, we were set to get service in our new place on Monday and replacement boxes.

Alex L: Is there anything else that I can assist you with?
Kayla: Can you please make a note to bring 2 new cable boxes? Our regular box sometimes freezes and I think we need a replacement.
Kayla: So we need to trade out both of ours, I would appreciate it.
Alex L: Sure.
Kayla: Thanks, Alex. This was an awesome convo, thanks for your help!
Alex L: I enjoyed helping you!
Alex L: Thank you for using the Bright House Networks Live Chat service. Have a good day. If you have no other concerns, this chat session will be closed shortly.

Bright House Live Chat is available from 8 AM to 8 PM, Monday through Friday. You can also call them at 1-866-309-EASY (3279).